Our Industrial Services team are recruiting internally for an Account Manager in Belfast.
Main Responsibilities
- Holding regular appointments with candidates to register for opportunities.
- Engaging with get-back-to-work schemes, organising donations to a local food bank, and engaging with local schools to encourage young people to get into the Industrial Services industry.
- Being an on-site point of contact for clients to order labour and sort out any issues.
- Meeting new starts at the gate and taking them to the office for their induction.
- Using internal CRM to update compliance and candidate records.
- Provide support to the Director in managing client accounts.
- Develop and maintain relationships with key client contacts to provide a seamless service.
- Liaise with clients in relation to compliance, current and potential temporary workers, any “no-shows”, etc.
- Use pipeline information to determine workforce requirements, identify any issues, and make amendments to resourcing strategy to maximise candidate generation for upcoming projects.
- Organise and plan weekly activities including candidate registrations, candidate generation, compliance checks, data entry, activations, advertising vacancies, and administrative tasks, including ordering and collecting PPE.
- Ensure timesheets are processed and deal with all payroll and invoice queries that arise.
- Maintain up-to-date candidate information on internal CRM.
- Ensure quality standards and legislation are adhered to including a full understanding of company quality and procedures, up-to-date knowledge of acceptable eligibility in accordance to the Home Office/Department of Immigration, undertaking eligibility to work checks and monitoring, and recording candidate immigration status.
- Maintain regular candidate contact, fully inform candidates about prospective positions, and update candidate database with general contact details and candidate work availability.
- Undertake all relevant internal training and adhere to the company’s policies as detailed in the Employee Handbook and Health and Safety systems.
- Completing candidate morning and weekend check-ins and provide ongoing aftercare to both clients and candidates.
- Keep track of current candidate working figures and leavers to be able to deal with any candidate issues.
- Ensure all bookings are set up in CRM ready for candidates to be placed the day they start.
- Being a point of contact to sort any pay queries.
- Arrange training where necessary.
Qualifications, Skills and Experience
- Previous experience within a resourcing, recruitment, or account management role.
Key Skills
- IT literate with the ability to use CRM systems and Microsoft Office including Word, Excel, and Outlook to a moderate level
- Good communication skills
- Good organisational skills with the ability to effectively plan and manage the day/week to meet set targets and KPIs
- Adaptable and flexible to meet the changing demands of the business
- Good relationship-building skills
- Numeracy skills
- Attention to detail
Core Competencies
- Demonstrates enthusiasm in the way they carry out their job at PSI Global
- Ability to build and maintain relationships with clients, candidates and colleagues
- Self-motivated to achieve results
- Results-oriented with the ability to focus on sales targets
- Dynamic attitude with the perseverance to overcome setbacks
- Customer Service Skills
- Influencing Skills
- Demonstrates sound commercial awareness
To Apply
If this sounds like you, then click Apply Now below to submit your relevant information. Alternatively, you can call our team on 01512943007 if you'd like to discuss this role further.