Our white collar team are headhunting on behalf of a leading provider of plant hire solutions across the UK and are on the lookout for an Implant Hire Controller to become a key member of their sales team who will have responsibility for various customer accounts to drive sales and increase profitability. There will be a requirement to travel for this position so location is regarded as National. Our client has depot's up and down the UK.

Roles and Responsibilities:

• Develop and maintain strong, long-lasting relationships with clients.
• Customer account monitoring - following up on orders and keeping customers informed of stock availability and delivery ETA’s.
• Dealing with customer queries and managing the closure of any problems as they arise via email, telephone or face-to-face meetings.
• Complete regular customer reviews in line with client’s needs.
• Taking orders and enquiries from customers and following company procedure to ensure the depot receives and can fulfil.
• Production of quotes in response to client enquiries, ensuring all rates are subject to our company matrix.
• Timely follow-up of enquiries, quotes and disputes.
• Undertake duties in accordance with the Company's policies and procedures.
• Champion and become a product expert on all added value products and services.
• Coordinating plant and machine operators ensuring customer specifics are always met
• Assisting in the resolution of breakdowns and service issues.
• Constant liaison with each depot hire desks and service teams to understand availability and service levels.
• Ensure strong and effective working relationships are upheld with colleagues, customers and suppliers.
• Liaising with internal departments – depots, finance, transport etc. to ensure excellent levels of customer satisfaction.
• Working closely with the Sales Director to ensure company sales and business targets are met.
• Answering high levels of inbound calls.
• Ensure all personal data is collected, stored, and processed in line with the Data Protection Act (DPA), General Data Protection Regulation (GDPR) and Company Policies.
• Any other ad hoc duties as required by the business.
• Flexibility of working hours and location due to covering a large sales area.

Preferred Skills:

• Experience in sales, account management, or business development, preferably within the plant hire and or construction industry.
• Excellent verbal and written communication skills with the ability to influence and negotiate effectively.
• Strong customer service orientation with a commitment to building long-term relationships.
• Ability to identify and resolve issues quickly and effectively.
• Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously.
• Proficient in using CRM software and Microsoft Office Suite.

What's on offer: 

• Competitive salary and package 
• 23 days AL plus BH
• Training programs, workshops and seminars to enhance your skills and advance your career.

To Apply: 

Click Apply Now below to submit your relevant information, or contact Jac on jsimpson@psi-gsr.com / 07498599043.