On-Site Account Manager

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Our Industrial Services team are recruiting for an internal position of Account Manager in Portsmouth. 

Main Responsibilities

  • Holding regular appointments with candidates to assist them in completing their security clearance applications (training will be given)

  • Fulfilling our CSR obligations to site including engaging with an identified get-back-into-work scheme, and organising quarterly donations to a local foodbank.

  • Holding labour meetings to gauge upcoming requirements which can be fed into the team in Liverpool to assist filling.

  • Being an onsite point of contact for the client to order labour and sort any issues.

  • Meeting new starts at the gate and taking them to the office for their induction

  • Tracking amount of people going through the security clearance process and managing the cycle

  • Using internal CRM to update compliance and candidate records.  

  • Provide support to the Director in managing client accounts.

  • Develop and maintain relationships with key client contacts to provide a seamless service.

  • Liaise with clients in relation to compliance, current and potential temporary workers, any “no-shows” etc.

  • Use pipeline information to determine workforce requirements, identify any issues and amend resourcing strategy to maximise candidate generation for upcoming projects.

  • Organise and plan weekly activities including candidate registrations, candidate generation, compliance checks, data entry, activations, advertising vacancies and administrative tasks, including ordering and collecting PPE.

  • Ensure timesheets are processed and deal with all payroll and invoice queries that arise.

  • Maintain up-to-date candidate information on internal CRM. 

  • Ensure quality standards and legislation are adhered to including a full understanding of company quality and procedures, up-to-date knowledge of acceptable eligibility in accordance with the Home Office/Department of Immigration, undertaking eligibility to work checks, and monitoring and recording candidate immigration status.

  • Source and manage a pool of candidates, via social media platforms, who are actively looking for work, ensuring the pool is available to fill vacancies and/or assignments.

  • Maintain regular candidate contact, fully inform candidates about prospective positions, and update the candidate database with general contact details and candidate work availability.

  • Undertake all relevant internal training and adhere to the company’s policies as detailed in the Employee Handbook and Health and Safety systems.

  • Identify business opportunities when making reference calls to potential clients and provide quality candidates to ensure the best service for clients and possible repeat business.

  • Completing candidate morning and weekend check-ins and providing ongoing aftercare to both clients and candidates.

  • Keep track of current candidate working figures and leavers to be able to deal with any candidate issues.

  • Ensure all bookings are set up in CRM for candidates to be placed the day they start.

Qualifications, Skills and Experience

  • Previous experience within a resourcing or account management role

Key Skills

  • IT literate with the ability to use CRM systems and Microsoft Office including Word, Excel, and Outlook to a moderate level

  • Good oral and written communication skills

  • Good organisational skills with the ability to effectively plan and manage the day/week to meet set targets and KPIs

  • Adaptable and flexible to meet the changing demands of the business

  • Good relationship-building skills

  • Numeracy skills

  • Attention to detail

Core Competencies

  • Demonstrates enthusiasm in the way they carry out their job at PSI Global

  • Ability to build and maintain relationships with clients, candidates and colleagues

  • Self-motivated to achieve results

  • Results-oriented with the ability to focus on sales targets

  • Dynamic attitude with the perseverance to overcome setbacks

  • Customer Service Skills

  • Influencing Skills

  • Demonstrates sound commercial awareness

To Apply

Click Apply Now below to submit your information, or call Rebecca on 01512943007 to discuss further. 

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