On-Site Account Manager/Recruiter

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Our Industrial Services team are recruiting internally for an On-Site Account Manager/Recruiter.  


This role provides essential support to the Director. With appropriate training, the purpose of this role is to develop and maintain relationships with clients based in and around Portsmouth.  The job holder must adhere to the established company and quality procedures.

Main Responsibilities

  • Holding regular appointments with candidates to assist them in completing their security clearance applications (training will be given)
  • Fulfilling our CSR obligations to site including engaging with an identified get back into work scheme and local foodbanks. 
  • Being an onsite point of contact for clients to order labour and sort any issues.
  • Meeting new starts at the gate and taking them to the office for their induction
  • Tracking amount of people going through the security clearance process and managing the cycle
  • Using internal CRM to update compliance and candidate records.  
  • Provide support to the Director in managing client accounts.
  • Develop and maintain relationships with key client contacts to provide a seamless service.
  • Liaise with clients in relation to compliance, current and potential temporary workers, any “no-shows” etc.
  • Use pipeline information to determine workforce requirements, identify any issues and make amendments to resourcing strategy to maximise candidate generation for upcoming projects.
  • Organise and plan weekly activities, including candidate registrations, candidate generation, compliance checks, data entry, activations, advertising vacancies and administrative tasks, including ordering and collecting PPE.
  • Ensure timesheets are processed and deal with all payroll and invoice queries that arise.
  • Maintain up-to-date candidate information on our CRM.   
  • Ensure quality standards and legislation are adhered to including a full understanding of company quality and procedures, up-to-date knowledge of acceptable eligibility in accordance with the Home Office/Department of Immigration, undertaking eligibility to work checks and monitoring and recording candidate immigration status.
  • Source and manage a pool of candidates, via social media platforms, who are actively looking for work, ensuring the pool is available to fill vacancies and/or assignments.
  • Maintain regular candidate contact, fully inform candidates about prospective positions, and update the candidate database with general contact details and candidate work availability.
  • Undertake all relevant internal training and adhere to the company’s policies as detailed in the Employee Handbook and Health and Safety systems.
  • Identify business opportunities when making reference calls to potential clients and provide quality candidates to ensure the best service for clients and possible repeat business.
  • Completing candidate morning and weekend check-ins and provide ongoing aftercare to both clients and candidates.
  • Keep track of current candidate working figures and leavers to be able to deal with any candidate issues.
  • Maintain internal records to keep track of the workforce, compliance, and booking information – updating daily with new starters and any leavers.
  • Ensure all bookings are set up in the CRM and ready for candidates to be placed the day they start.

Qualifications, Skills and Experience

  • Previous experience in a resourcing, account management, or recruitment consultant role 

Key Skills

  • IT literate with the ability to use CRM systems and Microsoft Office including Word, Excel, and Outlook to a moderate level
  • Good oral and written communication skills
  • Good organisational skills with the ability to effectively plan and manage the day/week to meet set targets and KPIs
  • Adaptable and flexible to meet the changing demands of the business
  • Good relationship-building skills
  • Numeracy skills
  • Attention to detail

Core Competencies

  • Demonstrates enthusiasm in the way they carry out their job at PSI Global
  • Ability to build and maintain relationships with clients, candidates and colleagues
  • Self-motivated to achieve results
  • Results oriented with the ability to focus on sales targets
  • Dynamic attitude with the perseverance to overcome setbacks
  • Customer Service Skills
  • Influencing Skills
  • Demonstrates sound commercial awareness

To Apply

Click Apply Now below to submit your CV and other relevant information, or call Rebecca on 07498 599367 to discuss further. 

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